FAQs

How do I cancel or change an order once it’s been placed?

Due to our commitment to process orders quickly we cannot guarantee that we can cancel or change an order once it has been placed. Please email weborders@sympli.com with your order number, name and reason for wanting to change/cancel and your request will be answered within 1-2 business days.

What is your online return policy?

If you are not 100% satisfied with your purchase, please contact Customer Service at weborders@sympli.com or at 1.844.407.0043 Monday to Friday 7:00 am - 4:30 pm PST for a Return Authorization. We will provide you with further instructions on how and where returns should be shipped as well as the amount that will be refunded to you. Returns will be accepted within 30 days of purchase for unworn, unwashed and damage-free garments that have the product tags still attached.

Once the item is received in our Canadian warehouse we will inspect the garment and process the return within 5 business days of receipt. Once processed, the amount equal to the purchase price of the returned product will be credited back to your account within 10 days (depending on your bank and/or your method of payment). Shipping charges paid on the original order are not refundable.

All discounted products are final sale - there are no returns or exchanges permitted on these items.

Am I charged for returns or exchanges?

You are not charged for return shipping. When returning any product that you are not 100% satisfied with, please contact our Customer Service team at weborders@sympli.com or 1.844.407.0043. For all eligible returns we will email you a pre-paid shipping label and you will print the label yourself. All you will have to do is pack the item(s) being returned in the box or mailer that they arrived in (or use your own packaging) and attach the pre-paid shipping label to the package. If you have any questions about your return, please contact us at weborders@sympli.com. Be sure to include your order number and name.

Please note at this time, we are unable to offer exchanges. The original item must be returned, and a new order placed for merchandise in a new size or colour. Shipping charges paid on the original order are not refundable. Applicable shipping charges will be added to your new order.

What countries do you ship to?

We ship to Canada and the United States of America only (includes Hawaii, Puerto Rico and Alaska).

Do you offer price adjustments?

We are pleased to offer a one-time price adjustment on first markdowns only within 14 days of the original order date on full price merchandise. The price adjustment amount will be offered as a refund to the payment method that was used for the original purchase. Please note that once the price is adjusted the item is final sale.

Will you match pricing offered in brick and mortar locations?

We adhere to our MAP (Manufacturers Advertised Price) policy except for products offered in the clearance section of our website, should a retailer choose to discount a product we will not match their pricing.

Where is my order?