Returns & Exchanges
NEW & SIMPLIFIED RETURN PROCESS
We’ve made returning or exchanging an item easier than ever!
To request your UPS return label, simply follow these quick steps on our website:
-
Scroll to the bottom of the homepage and click “Return Policy.”
-
In the Return Policy section, click on the “Return Portal” (black box located at the bottom left).
-
Enter your order number and email address. Your order details will appear — just select the reason for your return or exchange.
-
Once you submit your request, our team will be notified automatically and will email you your UPS return label.
-
Print your label and drop off your package at the nearest UPS location.
-
As soon as we receive your package, we’ll quickly process your refund or exchange.
Request for return needs to be submitted within 7 days of receiving your items, for unworn, unwashed and damage-free garments that have the product tags still attached. Please note that we may request for you to email/send pictures of damaged or defective merchandise.
Once the item is received in our Canadian warehouse we will inspect the garment and process the return within 5 business days of receipt. Once processed, the amount equal to the purchase price of the returned product less a $10 restocking / handling fee* will be credited back to your account within 10 days (depending on your bank and/or your method of payment). Shipping charges paid on the original order are not refundable.
All discounted products are FINAL SALE - there are no returns or exchanges permitted on these items. Coupon and discounted amounts will not be refunded when items are returned as they have no cash value. When a coupon or discount value is applied to your order, the value amount will be deducted from the refund if item(s) are returned.
Exchanges